RECO-Smart Home Privacy
Policy
Before starting to use RECO-Smart Home series products, be sure to read and agree to the "Privacy Policy" :
In order to bring you a more satisfactory user experience, we will collect certain information when you use our app (app name: RECO-Smart Home, developer: [recohomecam@gmail.com](mailto:recohomecam@gmail.com)). This policy helps you understand the types and purposes of information we collect when you use the software and our corresponding information protection measures. This policy explains the collection and use of users' personal information, and this policy applies to all related services of our application. The privacy policy is subject to change and will be announced on the website without prior notice.
The changed privacy policy will take effect immediately upon publication. If you do not agree with the relevant changes, please stop using the RECO-Smart Home service immediately. If you continue to use it, you will be deemed to have no objection to the revised rules and agree to abide by them.
Collect information
When you use RECO-Smart Home, RECO-Smart Home will collect your personal information according to the purpose and method of this policy. "Personal Information" as used in the Policy refers to any information that can identify an individual, including email, phone numbers, and other information that is required to provide services. Our app will only collect your personal information if you provide it voluntarily (such as when you register with our software, ask us a comment or question).
Device Information: We collect device information that customers add to their accounts in order to provide you with software functions and applications, and when you use our software, our software will also require certain non-personally identifiable information about you , such as your domain name, IP address, phone language, etc. Our software will store this information for automatic next use.
Purpose of collecting information
1. Functional services of the software itself;
2. To improve the content, appearance and function of software services;
3. To understand your needs and preferences;
4. To manage and develop our business and to operate and manage customers, etc.;
5. To detect and protect APP software and other third parties from damages caused by negligence, fraud, theft and other illegal acts;
6. As permitted by any laws, regulatory provisions, procedures or terms, and shall comply with the requirements of implementation;
How to collect
information
1、When you register a RECO-Smart Home account or activate the RECO-Smart Home product service
When you register for an account with us, we collect your account name and contact information, including email address, username and login credentials. When you interact with our products, we will further collect your nickname, language preference or time zone information in your account
2、User feedback
When you use our app and submit app-related feedback and suggestions to us, we will collect your email address, feedback content, and submitted issue logs. This information will be used to give us timely handling of your application problems and smart device failures.
Use of personal information
of users
1. Information disclosure, disclosure to third parties, depending on the specific circumstances, we will provide certain personal information to partners who cooperate with RECO-Smart Home to provide products and services or help RECO-Smart Home's customers with marketing. We will only share personal information with third parties for the purpose of providing or improving our product experience and service experience, but will not share personal information with third parties for their sales purposes, and will not sell personal information. We are obliged to require the above-mentioned partners to strictly abide by the confidentiality agreement and the requirements of the personal information protection policy.
2. We provide the partners of RECO-Smart Home with the statistical information of your smart terminal in a timely manner. The above statistical information does not involve your name, account number, password, phone number, email and other personal information. We may disclose your personal information to third parties according to your permission if our partners expressly state to you the information collected and the purpose of use of the information in accordance with the law and have obtained your consent. For the security of your personal information, we will desensitize and obfuscate your personal information before disclosing it to third parties.
3. Others, according to the legal requirements of government departments, it may be necessary for us to disclose your personal information. In the event of a reorganization, merger or sale, we may transfer all personal information we collect to the relevant third party.
How to request user
rights
1. Location information permission: We apply to you for this permission so that you can add smart devices through APP binding. When you add a smart device to the network through our APP, we ask for the permission of the mobile phone location. If the user refuses to enable the APP location permission, it will result in the inability to bind and add smart devices.
2. Microphone permission: We apply to you for this permission so that you can talk to the added smart device in two-way voice. When you talk to the smart device through the APP, we ask for the phone's microphone permission. If the user refuses the microphone permission, it will lead to two-way voice intercom with the smart device.
3. Camera permission: We apply to you for this permission so that you can share your friends' smart devices through the APP. When you share a friend's device through the APP scan code, we ask for the camera permission of the mobile phone. If the user refuses the camera permission, the friend's smart device cannot be shared.
4. Storage permission: We apply to you for this permission to ensure the stable operation of the client. After you enable our permission to read/write your device storage, we will read or write pictures, files, videos, crash logs, etc. to your device storage space.
5. Notification message permission: We apply for this permission to push you notifications about products or services, especially if smart devices need to send you alerts so that you can capture real-time conditions.
6. When the user refuses unnecessary permissions, it will not affect the normal operation of the basic functions of the product.
Personal Information
Protection
RECO-Smart Home attaches great importance to the security of your personal data, and we will take various precautionary measures to protect your personal information to protect your personal information from loss, misappropriation or misuse, as well as unauthorized reading, disclosure, modification or destroy. To ensure the security of your personal information, we have strict information security regulations and procedures.
We will regularly check and evaluate the effectiveness of our security measures and try to do our best.
Modification of user
information
We will provide the function of correcting, deleting personal information and canceling the user account, and respond to the corresponding operation of the user in a timely manner. The user can cancel the account in the APP "My" - "Account and Security" - "Delete Account". After clicking to cancel the account, the server will delete all account information immediately.
If manual processing is required, the verification and processing shall be completed within the commitment time limit (the commitment time limit shall not exceed 15 working days, and if there is no commitment time limit, the verification and processing shall be completed within 15 working days).
Information protection of
minors
This application must be at least 18 years old to use. If you are a minor under the age of 18, you should obtain the written consent of your parent or legal guardian before using our software services. Our software protects the personal information of minors in accordance with relevant national laws and regulations.
Contact us
If you have any questions, suggestions or comments, please contact us at recohomecam@gmail.com and we will be happy to serve you.